Before you start
Dodo Payments handles checkout and emails the licence key to the address used at purchase; check spam or promotions folders if it has not arrived, and use the licence key rather than an order or payment ID. Clivra needs macOS 14 or later and an internet connection for activation and for periodic rechecks.
Activate
Open Settings and choose License. Paste the key into the License key field and click Activate. On success the status reads License active and the app enables capture and shortcuts. Your clipboard is not sent during activation; the request carries the key and a random installation identifier only.
- Download and open Clivra, then open Settings from the menu bar icon.
- Choose the License tab.
- Paste the key into License key and click Activate.
- Wait for License active, then allow clipboard saving if you skipped it during onboarding.
Move to another Mac
One licence covers two activations. To move one, open Settings, License on the Mac you are leaving and click Deactivate this Mac, then activate on the new Mac. If both activations are already in use, activation stops with the message that both Mac activations are in use; deactivate one of them first or contact support through the link on the License tab.
Working offline
After a successful check the app stores a signed receipt in your login keychain that is valid for 30 days, and it rechecks once a day when online. The License tab shows the date your offline access lasts until. If you stay offline past that date the status becomes Offline license expired, connect to recheck, and capture pauses until a recheck succeeds. Your saved clips are untouched, and Export library in Settings works whether or not the licence is active.
Note that the offline window has been exercised by automated tests of the receipt logic; a full month without connectivity has not been separately run on hardware.
If something goes wrong
Enter a valid license key means the field is empty, far too long, or contains a line break. This license is inactive or revoked means the key was rejected by the licensing service; check for typing errors and that the purchase completed. A message saying your activation needs a support check appears when a previous activation did not finish cleanly; wait for help as the message asks rather than retrying. If Clivra reports it could not access its licence in Keychain, unlock your login keychain and use Recheck. Keep the licence key and clipboard content out of any support email; the order ID and the message shown in the app are enough.